Meet Coffee Concierge — an AI chat agent embedded in your roaster website that recommends coffee, handles wholesale enquiries, and answers customer questions 24/7. No staff required.
Most roaster websites show every customer the same product grid and hope for the best. Coffee Concierge is different — it asks your customers about their brewing method, flavour preferences, and experience level, then recommends the right coffee from your current stock.
It knows your inventory. It knows your origin stories. It knows the difference between a light natural for a V60 and a dark espresso blend for a busy cafe. And it's on your website 24 hours a day, 7 days a week — answering questions, making recommendations, and routing wholesale enquiries to you.
Coffee Concierge is trained on your specific products, your origin stories, your brewing guides, and your wholesale terms — so every answer feels like it came from someone who really knows your coffee.
Asks about brewing method, flavour preferences, roast preference, and experience level — then recommends the right coffee from your current stock. Like having a knowledgeable barista on your website 24/7.
Connected to your current product list so it only recommends what's actually available — with roast dates, sizes, and pricing. Updated each month as your range changes.
When a cafe owner or restaurant buyer visits your site, Coffee Concierge switches mode — capturing their details, qualifying the enquiry, and routing it to you with everything you need to follow up.
Answers questions about origin, process, certifications, grind size, brewing ratios, subscription options, and shipping — reducing support emails and increasing buyer confidence before purchase.
Responds in English, Thai, Bahasa, and Malay — useful for roasters serving ASEAN markets or importers dealing with buyers across multiple countries.
Each month you get a summary of the most common questions, most recommended products, and wholesale enquiries captured — useful signals for your range, content, and marketing.
The core use case. Recommend coffees to retail customers, handle wholesale enquiries from cafes, and answer brewing questions — all without staff involvement.
Handle inbound enquiries from roasters researching origins. Coffee Concierge can explain your sourcing relationships, certifications, and minimum order terms before the first call.
Guide buyers through your product range — matching machines to roastery size, budget, and output requirements. Capture qualified leads for your sales team to follow up.
For importers, exporters, and equipment suppliers who receive inbound phone enquiries — particularly across time zones — an AI voice agent ensures every call is answered, every enquiry is captured, and every lead is followed up.
Unlike Coffee Concierge which lives on your website, a voice agent handles your inbound phone line. It introduces your business, qualifies the caller, answers common questions, and either routes them to the right person or books a callback — 24 hours a day.
The monthly retainer includes GEO monitoring, SEO content, B2B outreach management, monthly reporting — and Coffee Concierge embedded in your site, maintained and updated with your current stock each month. One package, everything included.
We update Coffee Concierge monthly with your current product list — names, origins, process methods, roast dates, tasting notes, sizes, and pricing. It's included as part of the monthly retainer maintenance. If your range changes significantly mid-month, we can update it then too.
No — it's trained on your specific brand voice, your product descriptions, and your origin stories. It sounds like a knowledgeable member of your team, not a generic chatbot. We refine the tone and responses during setup to match your brand before it goes live.
It's honest about its limits — it captures the question and the customer's details and routes it to you for follow-up. It never guesses or makes up information about your products. That handoff is smooth and clearly communicated to the customer.
Yes — it detects wholesale intent (questions about volume, minimum orders, trade pricing) and switches mode. It collects the buyer's business details, outlet type, and volume requirements, then routes the complete enquiry to you — so you have everything you need before you make the first call.
Book a free call and we'll show you exactly how Coffee Concierge would work on your site — what it would say, how it would recommend your coffees, and how it handles wholesale enquiries.
We work across time zones — UK, Australia, and Southeast Asia. Reach us whichever way suits you best and we'll get back to you fast.